- Industry: Government; Labor
- Number of terms: 77176
- Number of blossaries: 0
- Company Profile:
A professional who analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Responsibilities include:
* Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
* Writes detailed description of user needs, program functions, and steps required to develop or modify computer program.
* Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
* Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
* Prepares workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system.
* Conducts studies pertaining to development of new information systems to meet current and projected needs.
* Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development.
* Upgrades system and corrects errors to maintain system after implementation.
* May assist computer programmer in resolution of work problems related to flow charts, project specifications, or programming.
* May prepare time and cost estimates for completing projects.
* May direct and coordinate work of others to develop, test, install, and modify programs.
Industry:Professional careers
A professional who supervises and coordinates activities of workers engaged in monitoring or installing data communication lines and resolving user data communication problems. Responsibilities include:
* Distributes work assignments and monitors daily logs of network control operators , using microcomputer.
* Explains data communications diagnostic and monitoring procedures to operators, using computer terminal and following vendor's equipment and software instructions.
* Explains and demonstrates installation of data communication lines and equipment to operators, using handtools and following vendor manuals.
* Enters diagnostic commands into computer and determines nature of problem to assist operators to resolve data communication problems.
* Enters record of actions taken to resolve problem in daily log, using microcomputer.
* Attends staff meetings to report on and resolve recurrent data communications problems.
* Attends vendor seminars to learn about changes in data communications technology.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of workers engaged in monitoring or installing data communication lines and resolving user data communication problems. Responsibilities include:
* Distributes work assignments and monitors daily logs of network control operators , using microcomputer.
* Explains data communications diagnostic and monitoring procedures to operators, using computer terminal and following vendor's equipment and software instructions.
* Explains and demonstrates installation of data communication lines and equipment to operators, using handtools and following vendor manuals.
* Enters diagnostic commands into computer and determines nature of problem to assist operators to resolve data communication problems.
* Enters record of actions taken to resolve problem in daily log, using microcomputer.
* Attends staff meetings to report on and resolve recurrent data communications problems.
* Attends vendor seminars to learn about changes in data communications technology.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who researches, tests, evaluates, and recommends data communications hardware and software. Responsibilities include:
* Identifies areas of operation which need upgraded equipment, such as modems, fiber optic cables, and telephone wires.
* Conducts survey to determine user needs.
* Reads technical manuals and brochures to determine equipment which meets establishment requirements.
* Visits vendors to learn about available products or services.
* Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.
* Analyzes test data and recommends hardware or software for purchase.
* Develops and writes procedures for installation, use, and solving problems of communications hardware and software.
* Monitors system performance.
* Trains users in use of equipment.
* Assists users to identify and solve data communication problems.
* May write technical specifications to send to vendors for bid.
* May oversee or assist in installation of communications hardware.
* May perform minor equipment repairs.
Industry:Professional careers
A professional who monitors data communications network to ensure that network is available to all system users and resolves data communications problems. Responsibilities include:
* Receives telephone call from user with data communications problem, such as failure of data to be transmitted to another location.
* Reviews procedures user followed to determine if specified steps were taken.
* Explains user procedures necessary to transmit data.
* Monitors modems and display screen of terminal to mainframe computer to detect error messages that signal malfunction in communications software or hardware.
* Enters diagnostic commands into computer to determine nature of problem, and reads codes on screen to diagnose problem.
* Attaches diagnostic equipment to phone line to learn if line meets specification.
* Reads technical reference manuals for communications hardware and software to learn cause of problem.
* Instructs user to enter specified commands into computer to resolve problem.
* Calls service technician for service when problem cannot be resolved.
* Enters operating commands into computer to restart program.
* Records number of daily data communications transactions and number of problems and actions taken, using computer terminal.
* Updates documentation to record new equipment installed, new sites, and changes to computer configurations.
* May inspect communications wires and cables.
* May train staff and users to use equipment.
* May coordinate installation of or install communications lines.
Industry:Professional careers
A professional who supervises and coordinates activities of workers who provide problem-solving support to computer users. Responsibilities include:
* Assists user support analyst in solving nonroutine software, hardware, and procedure problems, using computer and manuals.
* Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.
* Writes recommendations for management review.
* Coordinates installation of hardware and software, and implementation of procedure changes.
* Performs duties described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of workers who provide problem-solving support to computer users. Responsibilities include:
* Assists user support analyst in solving nonroutine software, hardware, and procedure problems, using computer and manuals.
* Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.
* Writes recommendations for management review.
* Coordinates installation of hardware and software, and implementation of procedure changes.
* Performs duties described under supervisor master title.
Industry:Professional careers
A professional who investigates and resolves computer software and hardware problems of users. Responsibilities include:
* Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems.
* Talks to user to learn procedures followed and source of error.
* Answers questions, applying knowledge of computer software, hardware, and procedures.
* Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions.
* Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone.
* Talks with coworkers to research problem and find solution.
* Talks to programmers to explain software errors or to recommend changes to programs.
* Calls software and hardware vendors to request service regarding defective products.
* Reads trade magazines and attends computer trade shows to obtain current information about computers.
* May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
* May write software and hardware evaluation and recommendation for management review.
* May write or revise user training manuals and procedures.
* May develop training materials, such as exercises and visual displays.
* May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.
* May install microcomputers, software, and peripheral equipment, following procedures and using handtools (microcomputer support specialist ).
* May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
* May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis.
* May specialize by type of software, computer language, or computer operating system.
Industry:Professional careers
A professional who plans, coordinates, and implements security measures to safeguard information in computer files against accidental or unauthorized modification, destruction, or disclosure. Responsibilities include:
* Confers with computer user department personnel and computer programmer to plan data security for new or modified software, discussing issues, such as employee data access needs and risk of data loss or disclosure.
* Reviews plan to ensure compatibility of planned security measures with establishment computer security system software.
* Modifies security data files to incorporate new software security into establishment security software, using computer terminal, or meets with systems programmer to request needed programming changes.
* Enters commands into computer in attempt to circumvent new security measures to test system.
* Reviews employee violations of computer security procedures recorded by computer and reports violations to user department managers or talks with employee to ensure that violation is not repeated.
* Coordinates implementation of vendor-issued security software update.
* Develops and writes computer security department policies and procedures.
* May assign computer access passwords to employees (computer security specialist ).
* May develop, coordinate implementation of, and test plan to continue establishment data processing activities at off-site location in case of emergency, such as fire, at main site (data recovery planner ).
Industry:Professional careers
A professional who develops, coordinates implementation of, and tests plan to continue establishment data processing activities at off-site location in case of emergency, such as fire, at main site. Responsibilities include:
* Establishes priority of data processing activities according to importance to business.
* Determines hardware, software, data files, safe storage facilities, and other resources required.
* Develops plan to meet emergency data processing needs.
* Identifies personnel needed to implement plan.
* Presents plan to management and recommends means of obtaining required facilities, such as contracting with off-site vendor.
* Coordinates implementation of plan.
* Tests emergency data processing system, using computer and test data.
* Writes report to document test results and updates emergency recovery procedures.
Industry:Professional careers
