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Six Sigma
Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.
Industry: Quality management
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Six Sigma
美國顧客滿意度指數 (ACSI)
Quality management; Six Sigma
第一次發佈，1994 年 10 月，一項經濟指標和跨行業措施表示滿意的美國 家庭客戶提供的商品和服務提供給它們的品質。這包括生產在美國商品和服務，並從有大量市場份額或美元銷售的外資企業進口的。ASQ 是 ACSI 與美國密歇根大學商學院和 CFI 集團的創始發起。 ...
第一次的權利
Quality management; Six Sigma
概念它是有益和更具成本效益，採取必要的步驟來確保產品或服務滿足其要求比提供的產品或服務，將需要返工或不滿足客戶的需求。換句話說，組織應該參與缺陷預防，而不是缺陷的檢測。 ...
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